Pupil Support

Student Support

The school prides itself on the academic achievements of its pupils and recognises that for them to be successful they require, amongst other things, emotional support. It is therefore important that an environment exists that is safe and secure and where the pupils have a sense of belonging and are listened to. Good relationships are forged between staff and pupils but also with the school and parents/carers. Information we receive from the pupil themselves, their home, observations and other external sources can be used to support the individual in an informal way.


Learning Support Assistants are tasked to regularly afford each pupil in their class 1:1 time, away from the classroom, so that they can discuss home and school issues. In these sessions, they look at what’s going well, what’s not going so well and look at strategies to improve. The pupils agree on individual targets which get evaluated in their next session.

Home School Liaison

We believe in developing our partnership between pupils, parents/carers and other agencies by taking as many opportunities as possible to involve stakeholders in the progress of pupils in our care.  A dedicated Home Liaison/Wellbeing Officer and Pastoral Coordinator are responsible for supporting our pupils and their families in maintaining attendance levels, working in partnership with health promotion organisations and liaising with external agencies in multi-disciplinary issues.


Attendance is discussed on admission to school and we clearly communicate an expectation of 90% attendance from all our pupils. We will endeavour to support our pupils and their families to reach this target through regular home liaison and communication. It is expected that, if a pupil is absent from school, the parent / carer will inform school and the taxi company.

Health & Therapy

It is well researched that emotional wellbeing is an essential pre-requisite for academic success, positive behaviour and positive mental health.

At Waterloo Lodge School, we recognise this and work proactively to build self-esteem, self image, aspiration and a sense of belonging. We also recognise that the work we do here doesn’t just impact upon the young person whilst they are with us, but lays the future foundations for a happy, meaningful and healthy lifestyle.

We are able to access an integrated, multidisciplinary health and therapy service which includes assessment, interventions, therapy, consultation and training. Our aim is to work not only with the young person but also the adults in their life, thereby raising standards and providing a holistic service.

The professionals in our teams include Speech and Language Therapists, Nurse Specialists, Consultant Psychologist, Occupational Therapist and Counsellor

It is our overriding aim to make a difference to young people for today and tomorrow.

Management of Behaviour

The school has a policy on promoting good behaviour and discipline.  A copy of the policy is available on request. Issues relating to the policy are discussed with prospective pupils and parents/carers at interview.

The school aims to provide a high standard of education to its pupils within a caring environment. To enable pupils to meet their potential, the school helps and encourages them to improve their behaviour and social skills so that they can take the best advantage of the educational opportunities the school offers. Socially acceptable behaviour is encouraged through a positive reward system.

All pupils commit themselves to a generic behaviour plan, which sets them targets for their behaviour, attendance and/or effort. Pupils who have additional behavioural needs and for whom the School Behaviour Plan is not sufficient, have an Individual Behaviour Improvement Plan (IBIP) which runs for an agreed fixed period of time. This IBIP is reviewed regularly. There may be some occasions where despite the best efforts of staff, a pupil’s behaviour is seen as likely to endanger themselves or others or liable to cause damage to property. On these occasions it may be necessary for the staff to ensure the safety of all concerned by the use of physical management techniques. All staff receives training in the use of “Team Teach”. Any pupil that has been involved in a physical management incident will automatically generate an IBMP which will be reviewed termly.

Pastoral Support

At Waterloo Lodge School we have our very own Pastoral Coordinator who works to  ensure that all pupils are fully supported in an academic and pastoral capacity. The Pastoral Coordinator promotes an active image and is the first point of contact for our students, parents and caregivers. This role allows identification of any issues or areas of concern and allows specific and targeted work for each individual. The Pastoral Coordinator takes an active role in welcoming new students to school. This can be a very daunting time for individuals and we recognise that  support is often needed to help students  find their way  and understand the school’s expectations of behaviour etc. The Pastoral Coordinator likes to help with any pupil issues including difficulties in lessons, worrying about exams, issues surrounding friendships and fallouts and even bullying concerns. As a school, we do not tolerate any type of bullying and work hard to ensure that incidents are reported and individuals are made accountable for their actions. 

At Waterloo Lodge School, we encourage all students to report any bullying incidents to a member of staff.  For those that do not feel confident in speaking out, concerns can be reported via a private email address to an Anti- Bullying representative that works closely with the Pastoral Coordinator. This is an alternative way for pupils and parents/cares to report incidents, to share their concerns or to simply ask for advice. Contact can be anonymous and all cases treated with confidentiality.

The website is as follows;    LetsBeatTheBully@gmail.com
Do not suffer in silence! Together we can BEAT the BULLIES!